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If the pain and the anguish of the patients and families are perfectly comprehensible, the increasing incivilities that undergo the staffs of the hospitable establishments daily are intolerable. Lack of respect, injuries, tutoiement, or even obscene gestures, must disappear.
In this objective, the hospitable Federation of France (FHF) spear for the first time a national country. If impoliteness are frequent in the establishments, the staff testifies of a constant increase of this type of behavior. One waits, one loses patience, one stresses, the anguish goes up. Lack of information, not of answer to the questions, no one to that to address. One has badly, the pain intensifies, not of hold in immediate charge. The hospital is never a part of pleasure. Yet, the staffs are well there, and make all their possible. Claude Evin, president of the FHF, insists: ' if they are not at one time at a patient's sides, it is not because they twiddle the the thumb, it is because they take care of someone else '. Patient or accompanying are often in a state of stress that makes them lose all rational sense sometimes. The irritations, resulting frequently of a situation of waiting or incomprehension, result in the best of the cases in a shrug, but also, too often, by a shrug of tone, of the contempt, of the injuries, or even of the spits, and a failure to respect of the hospitable rules and the savoir-vivre. Against the incivilities to the hospital, three posters to educational aim will be stuck up in the establishments in order to attract the attention of each on this phenomenon. The messages are defiant:
* ' If you wait, it is that one prefers to look at the photos ', the illustration showing a nursing that examines a radio;
* ' If one doesn't speak you, it is that one watches the television ', the illustration showing a nursing that looks at an electrocardiogram on a screen;
* ' If you are patient, it is that others make themselves massage ', but it is a cardiac massage that is achieved.
All illustrations end by the following sentence: ' One makes the maximum. Remain polite, to the minimum '. The patient is called therefore to remain polite. In exchange, the staffs are called to be patient. They must remain to monitoring, to be understanding, tolerant and to inform the most possible. And so to the service of the emergencies, people are welcomed in consultation by order of pains and severity of the pathology, it is necessary to explain it and to accept it.
Recall
All aggression, physical or verbal, towards the hospitable staff is liable of judicial pursuits according to two articles of the penal code.
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